Creative Customer Support

[Haysoos]

Well, im pissed at Creative Customer Support. I have a Sound Blaster Audigy. About a year ago, it DIED for no reason, would not be recognized by the software or anything. I went through 9 months with customer support, I listed my full system specs TWICE because different people handled all my replies and failed to review my support history. I did everything 2-3 times, and was told to do it AGAIN AND AGAIN, and they didnt listen when i told them I had done EVERYTHING. I finally got an RMA when i basically said fuck you, gimme an RMA, this shit dont work. I send it off, replaced, and three months later (now) It dies again. After looking through their knowledge base, i find that they *recently* figured out that if you have my motherboard with my NIC, a chip on the sound card will be deleted. I contact customer support, and am told i need an RMA, if its out of warranty it will be a $20 plus whatever it costs to fix/replace it. In my original message, i SAID it was out of warranty. They didnt listen. This is common. So then i send them my info to get an RMA, and leave a little note at the bottom. First I say that i think it should be replaced for free since it's not my fault, it's a defect in the card that has only recently been discovered. I then ask how much it will cost if it is replaced, cause it will have to be, and then i asked if i could prevent this from happening again by getting a different brand NIC. They replied with my RMA, didn't answer my questions. If it's a no on the freebie, at least TELL me. Since they didn't answer my questions, i can tell that they either read until i asked for it to be free and skipped it, or they simply didnt read it at all and ignored me.

Does anyone know of a sure fire way to get a specific person at customer support fired?

[Haysoos]

good news! I replied to them telling them that they ignored me and that i didnt appreciate me, then i restated everything they ignored. I just checked it today and they are going to send me a prepaid shipping label, and the RMA will be free of charge! w00t! Hurray for being a dick :shifty: :D

[GoodZwell]

You weren't being a Dick.. I had to send back my Sound Card Audigy ZS2 and the Inspire T7700 speaker system TWICE. I ran all the trouble shooting I could. I even had to take the sound Card and the speakers to a friends house to see if it would work on his system. One at a time of course. Again they both failed. ARe many hours of trouble shooting and Talking to those Idiots, I got my RMA. I tried to get them agree to sending the next step up in speakers but that was a 250.00 jump from what I had and they wouldn't agree to it. I only wanted that assurance because I spent over a weeks work trying to Trouble SHOOT THEIR problems. Any who to make a longer story Shorter.. I finnially got a sound card and Three Inspire T7700 sets in the mail three seperate times and finnially I got one of em to work. man those companys are frustrating to deal with.

I think they do it for Shit, and to see if the person will give up.

[tiamat]

Personally, I've had problems with two Audio equipment companies.
One, creative..I've had two, Audigy's give wierd, well, artifacts you could say while listening to music and playing games. I would get alot of long note deposits, repeated sounds etc. Then when I updated the drivers, it crashed mine and my friends systems. Both of us run XP. He has Pro, I have home.

Then recently with Logitech. I ordered a set of X-530's. I like them alot, good sound with deep bass that doesnt distort much at all. Problem, my damn center channel decides to die on me, within a month of purchase.
Isnt that swell. So it seems like most of us have had these sorts of issues.